Proper Way's Caregiver Best Practices

Arrival & Professionalism

• Arrive on time and ready to work

• Wear clean, professional attire

• Clearly Display Proper Way ID Badge

• Greet the client respectfully with a warm, friendly attitude

• Maintain a positive, calm, and patient demeanor

• Refrain from personal phone use or distractions during the visit

• Respect the client’s home, space, and routines as you would your own

Preparation & Documentation

• Review the care plan before beginning any tasks

• Follow care plan instructions accurately and completely

• Document services provided immediately after the visit

• Report any changes in the client’s condition, mood, behavior, or environment to the care manager or supervisor

Communication & Respect

• Practice active listening and give the client your full attention

• Speak clearly, kindly, and respectfully

• Knock before entering rooms and always respect personal boundaries

• Use language and tone that is calm, compassionate, and reassuring

• Encourage client choice and autonomy in all decisions

Safety & Hygiene

• Wash hands before and after care tasks or food handling

• Ensure client mobility and transfers are done safely

• Remove any visible hazards (clutter, wet floors, loose rugs)

• Sanitize high-touch surfaces and clean up after tasks

Daily Living & Nutrition

• Assist with ADLs (bathing, dressing, grooming, toileting, etc.) per care plan

• Prepare nutritious meals/snacks based on dietary needs and preferences

• Ensure safe food handling and proper kitchen hygiene

• Encourage hydration throughout the visit

Engagement & Companionship

• Offer meaningful conversation and emotional support

• Encourage hobbies, games, walks, or light activity

• Help maintain a consistent, calming routine

• Promote client independence where safe and appropriate

Emergency Preparedness

• Know the client’s emergency contacts and care protocols

• Recognize signs of health decline or distress

• Follow emergency procedures and remain calm under pressure

Professionalism & Going the Extra Mile

• Anticipate client needs and offer help without being asked

• Take initiative to tidy up the environment (e.g., dishes, light laundry) if appropriate

• Ask the client if there’s anything extra you can do before leaving

• Show consistent empathy, patience, and encouragement

• Follow through on small details (e.g., preferred routines, favorite meals, preferred music)

• Support family members with updates or reassurance (if authorized)

• Represent the Proper Way’s values with integrity and pride in your role